Retail Revisited

The Friedman Group Retail Training Blog

13 11, 2017

District Manager or District Menace?

By | 2017-11-13T11:15:10+00:00 November 13th, 2017|Podcasts, Uncategorized|0 Comments

Retail Revisited with Harry J. Friedman Episode 12: District Manager or District Menace? This episode is about District Managers, or as Harry likes to refer to them sometimes, a District Menace. The truth is that very few understand what their true job really is. They're not firefighters running around putting out fires, they're partners, partners with the locations they manage. Their partnership is aligned with a common goal, to make sure that each [...]

16 10, 2017

Why You Are Always Hiring

By | 2017-11-13T11:15:46+00:00 October 16th, 2017|Podcasts, Uncategorized|0 Comments

Retail Revisited with Harry J. Friedman Episode 11: Why You Are Always Hiring Hiring is often a reactive event based on immediate need, but it doesn’t need to be. Companies can start building their bench and plan for the known need of certain positions based on the historical turnover of that role. Harry gives some ideas and insights into being a culture of proactive hiring. Retail Revisited with Harry [...]

22 09, 2017

What Is The Manager’s Mission?

By | 2017-09-29T09:57:25+00:00 September 22nd, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 10: What Is The Manager's Mission? A managers job should be very clear, but often companies promote key sales people into managerial roles without giving them the direction to grow their store or territory. Harry is going to define what the mission of a manager truly is and how they can achieve success in their role. Retail Revisited with Harry J. Friedman  [...]

7 09, 2017

Amazon and Retail, How Do We Compete?

By | 2017-09-07T17:01:34+00:00 September 7th, 2017|Podcasts|1 Comment

Retail Revisited with Harry J. Friedman Episode 9: Amazon and Retail, How Do We Compete? We all can appreciate how great Amazon is, but as a small retailer, can you compete? Big box retailers are closing down more stores now than ever but there are still some things that an independent retailer can do to stand up and maintain relevance in this very different retail environment. Retail Revisited with [...]

17 08, 2017

Retailers – Stop Reading About Your Death

By | 2017-08-17T10:53:10+00:00 August 17th, 2017|Best Practices|0 Comments

Retailers - Stop Reading About Your Death By: Harry J. Friedman   I was recently watching a financial segment on a national news show about the retail sector. It was interesting if in fact, these things are ever interesting. They were talking about major retailers, as expected, and Kohl’s. Kohl’s stock was nearly off 40% even though their sales were off 5%. They also mentioned that Kohl’s was not in major shopping centers, which they felt were getting worse. Then there was a big pivot [...]

31 07, 2017

Motivation, You are Either Feeding it or Killing it

By | 2017-07-31T18:15:57+00:00 July 31st, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 8: Motivation, You are Either Feeding it or Killing it A motivational environment is one of the best things that a company can create to maximize their employees performance. A manager or any leader in a space has control over the environment they create, but often they don't know how. How can someone create an environment in which one can be motivated? What is the role [...]

27 07, 2017

Opening the Sale IS the Door To Success

By | 2017-08-17T10:20:34+00:00 July 27th, 2017|Store Management|0 Comments

Opening the Sale IS the Door To Success I have written a ton about opening the sale. I once did nearly 5 hours in a seminar on the subject, so you might get the idea I think it’s important. I call it opening the sale because it’s a broad subject which includes the approach, the greeting and the transition, 3 separate and distinct parts. You can learn a little product knowledge, have some energy and get out there on the floor and give it a go. At [...]

19 06, 2017

Who Does An Employee Represent The Business Or The Customer?

By | 2017-06-19T09:05:12+00:00 June 19th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 3: Who Does An Employee Represent The Business Or The Customer? Some employees may have the best interest of the company in mind, while others have the best interest of the customer. But who do employees really represent? Harry dives into this topic with a viewpoint that may surprise you. Retail Revisited with Harry J. Friedman  Episode [...]

30 05, 2017

Are Your Job Roles Clearly Defined?

By | 2017-05-30T15:56:51+00:00 May 30th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 6: Are Your Job Roles Clearly Defined? A job description is an important tool in defining someones job, but that is where it stops. It only describes the "What" and in order for our teams to be successful, we need to share the "how" and the "why". Going over these steps provides the clarity needed to  hold teams accountable for every action they take on the [...]

22 05, 2017

Now is the Time for a Customer Service and Sales Culture Change

By | 2017-05-25T11:43:11+00:00 May 22nd, 2017|Leadership, Training, Coaching, Store Management|0 Comments

Now is the Time for a Customer Service and Sales Culture Change By: Harry J. Friedman In the fall of 1980 I started The Friedman Group. I was 28 years old and had a lot to say about retail selling. This, of course, is according to me, thank you very much.  I am not going to bore you with the details of our company with its highs and lows over the years, but we are not the same, not by a country mile. Today I would [...]