A district manager’s job is not to be a substitute for poor performing managers. The supervision of multiple locations is often the biggest reason many businesses fail to expand. Yet the position has been relatively undefined in retail for decades. This is the definitive course on how to build a chain or district of highly accountable, high-performance retail stores. Learn the newest multi-store management systems and skills perfected by retail authority Harry J. Friedman. Find out why this workshop is routinely attended by retail’s most successful chains.

Dates & Locations: 

Workshop times: 9:00 a.m. – 5:00 p.m. (ends at 1:00 p.m. on final day)

  • May 11-13, 2016 – Ontario, California - Hyatt Place Ontario Airport
  • October 18-20, 2016 - Baltimore, MD - Hyatt Place BWI

Registration fees

  • $995
  • Want your team to attend? Call for group pricing.


  • Why your store managers will make or break you
  • How holding your staff accountable for sales and service behaviors will increase sales
  • Why setting performance baselines for each store is critical for success
  • Developing strategic and tactical plans for your stores and how they differ
  • Creating accurate store assessments that reveal the root causes of poor performance
  • Why your stores’ most critical metrics are often overlooked
  • How to staff your stores and prevent “panic” hiring
  • Creating the “model store” – a template for all stores to follow
  • Putting an end to nagging non-compliance problems
  • Key indicators of a supervisor’s effectiveness
  • How to stop putting out daily fires and start building better store managers
  • Leadership skills that will empower and inspire your staff

Call for group pricing 310-590-1248

General Workshop Information

The following information pertains to every Friedman Group workshop.

  • There will be complimentary beverage service – coffee, tea, water and sodas
  • Attendees are on their own for lunch, and restaurants are typically located in the hotel, along with other options within short walking distance
  • Each attendee receives a comprehensive Course Manual, filled with ready-to-use forms and reference materials
  • Personalized Certificate of Completion suitable for framing is provided for download after completing evaluation survey of course

100% Money-Back Guarantee
Our goal is to exceed your expectations. If you are not completely satisfied with any Friedman Group workshop, you will receive a 100% refund on the registration fee. 

Location & Accommodations
The Friedman Group offers special room night savings at the hotels where our workshops are held. Be sure to mention that you're attending The Friedman Group's event when you register at the hotel to receive your discount. 

Tax Deductible
All fees and related expenses are US tax deductible as an expense incurred in maintenance or improvement of professional skills. See Treasury Regulation 1.162.5, Coughlin vs. Commissioner 203 F2s 307.

Your Workshop Leaders
Every workshop leader has an extensive retail background, dynamic presentation skills, and most importantly, is a seasoned expert at implementing The Friedman Sales & Operations Management System for different sized retailers in a variety of retail industries.