The Friedman Group’s specialty is retail sales, management and operations. Simply put, we are in the business of helping salespeople sell more. We do so by training salespeople directly or through sales management at the store manager, field supervisor or owner level. Our track record is unparalleled and we have thousands of success stories from many years of focused effort to bring a higher level of performance and professionalism to retail in just about every industry you can name.
1. When this is your singular focus, both internally and with clients every day for so many years, you develop a clarity about what is required and how to create a culture to achieve and sustain it.
2. Our consultants are hyper-aware. Whether it’s a company hired to mow the lawn, the wait staff at a restaurant, or a salesperson in a retail store, we notice everything. It’s the curse of being a consultant in this arena. We are constantly aware of what’s occurring around us. From a housekeeper at a hotel greeting us in the hallway with “Good afternoon,” not “Hello,” to analyzing the steps a service technician should take before even knocking on someone’s door, we are in the business of defining interactions that don’t just meet expectations, but exceed them.
We entered this program looking for standardization for our operations. We not only came out of the program with that standardization, but with higher expectations from our staff and an understanding that we aren't hostage to our sales staff. It's a tremendous feeling and we certainly have more confidence and a plan for expanding our business. Well worth the time.
Rufus Barnes, Bike Barn
The Friedman Group took our business to a level we never imagined we could reach by helping us raise our standards and improve compliance.
Mitchell Modell, Modell's Sporting Goods
The Friedman Retail Management Program remains very much a part of our day-to-day culture and how we run our business. It’s not only used in our retail stores, but has been integrated into our warehouse and service operations.
Kevin Mauldin, La-Z-Boy Furniture Galleries
We used to have a problem finding sales help. Now we're getting people even "qualified salespeople" coming to us because they've heard we use Harry Friedman's training programs.