Retail Revisited

The Friedman Group Retail Training Blog

19 06, 2017

Who Does An Employee Represent The Business Or The Customer?

By |June 19th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 3: Who Does An Employee Represent The Business Or The Customer? Some employees may have the best interest of the company in mind, while others have the best interest of the customer. But who do employees really represent? Harry dives into this topic with a viewpoint that may surprise you. Retail Revisited with Harry J. Friedman  Episode [...]

30 05, 2017

Are Your Job Roles Clearly Defined?

By |May 30th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 6: Are Your Job Roles Clearly Defined? A job description is an important tool in defining someones job, but that is where it stops. It only describes the "What" and in order for our teams to be successful, we need to share the "how" and the "why". Going over these steps provides the clarity needed to  hold teams accountable for every action they take on the [...]

22 05, 2017

Now is the Time for a Customer Service and Sales Culture Change

By |May 22nd, 2017|Leadership, Training, Coaching, Store Management|0 Comments

Now is the Time for a Customer Service and Sales Culture Change By: Harry J. Friedman In the fall of 1980 I started The Friedman Group. I was 28 years old and had a lot to say about retail selling. This, of course, is according to me, thank you very much.  I am not going to bore you with the details of our company with its highs and lows over the years, but we are not the same, not by a country mile. Today I would [...]

19 05, 2017

Press Release

By |May 19th, 2017|News|0 Comments

Learning from the Retail Master Himself The Friedman Group Launches a New Podcast Series, “Retail Revisited”, with Founder Harry J. Friedman - Available now on iTunes and Google Play   Subscribe on iTunes Subscribe on Android FOR IMMEDIATE RELEASE: CONTACT: Justin Kurn The Friedman Group 760-271-3754 jkurn@thefriedmangroup.com Learning from the Retail Master Himself - The Friedman Group Launches a New Podcast Series, “Retail Revisited”, with Founder Harry J. Friedman - Available now on iTunes and Google Play San Diego, May 2nd [...]

5 05, 2017

What is a Natural Born Salesperson

By |May 5th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 5: What is a Natural Born Salesperson Are people just born with the raw talent required to become a salesperson? Or is it something that can be developed and trained? In this podcast Harry will deliver his definition of a Natural Born Salesperson and how they can stack up to a well trained salesperson in any business environment. Retail Revisited with Harry [...]

5 05, 2017

The Power of Adding On

By |May 5th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 4: The Power of Adding On Adding on is one of the most powerful ways to increase your sales. However, many employees stop the sale before the customer actually says "No thanks" leading to a massive unrealized opportunity. There is also a misconception of what items are considered Add-Ons vs must haves and Harry provides great insight into some of the most common pitfalls that organizations have when [...]

5 05, 2017

The Benefits of E-Learning

By |May 5th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 3: The Benefits of E-Learning Most companies have yet to embrace the power of a eLearning platform. Harry discusses the transition from traditional training to including a Learning Management System (LMS) to help scale your training needs and provide a resource that tracks the learning progress of your team. The Friedman Group happens to have the most comprehensive online training programs available through our proprietary online training platform [...]

5 05, 2017

Salesmanship Without The Pushy Feeling

By |May 5th, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 2: Salesmanship Without The Pushy feeling RUN! IT'S A SALESPERSON! The pushy salesperson is the worst fear of both customers and most salespeople and managers of various industries More often than not, people are not pushy but rather passive. However, Salesmanship is about taking your trade seriously, creating a welcoming and professional sales environment and having the training and accountability to provide an excellent experience  during any [...]

2 05, 2017

The Daunting Task of Training New Hires

By |May 2nd, 2017|Podcasts|0 Comments

Retail Revisited with Harry J. Friedman Episode 1: The Daunting Task of Training New Hires Training can be a challenge for many organizations. Some business leaders are stuck in the mindset of, "what if I spend all this time and money training them and they leave?" to which we respond with, "what if you don't and they stay?" The reality is that training can be a very affordable and straight forward process once [...]

22 11, 2016

JC Penny Puts in Greeters, Another Dumb Idea.

By |November 22nd, 2016|Best Practices, News|0 Comments

JC Penny Puts in Greeters. Another Dumb Idea.   In a recent article in the New York post, JC Penney announced they are implementing greeters as a test in the Northwest Region. And…? Why? Another completely misguided idea from the company that thought the switch to everyday low pricing was a good move. (See Strategic mistake that haunts JC Penny) We all assume that greeting people helps to deter theft. When customers are looked at and greeted when they arrive they are less likely to steal. [...]