Workshop Details

Professional Retail Management Workshop

If you’re considering a Friedman workshop and don’t know which one to attend, look no further. This is it. It is the ultimate retail sales management course, a master plan on how to run your retail floor and generate more sales. If you’re still talking to your staff about name tags and showing up for work on time, you might be playing a very small game. One that steals your energy and valuable time needed to increase sales. This will put you on track to drive sales, not just hope they happen.

You Will Learn

  • How to go from a “have to” to “want to” store culture
  • The right way to handle variation and deviation from best practices
  • How to create an easy-to-read sales performance dashboard
  • What progressive discipline steps to take when coaching fails
  • How you can turn your sales staff’s “helpfulness” into high performance selling
  • How to accurately and objectively set sales goals
  • Understanding the new sales metrics and which ones impact your sales the most
  • How to master the most critical and often overlooked steps of sales floor management
  • Redefined coaching techniques that improve everyone’s sales performance
  • How establishing esprit de corps results in better customer service and higher sales

Past Attendees Have Said

“Think you know retail? Think again. This updated course has the best new ideas on running a retail floor available. Grab your management team and take them to this course before everyone finds out about it. It’s that powerful!”
Howard Fineman, Owner | Ashley Furniture Home Store
“My sales have TRIPLED since attending Camp last year! We had to add 5 people to our sales staff, just to handle the increase in sales.”
Michael Westwood, Owner | Alamo Auto Sound
“Since implementing the non-negotiable customer service standards we learned at the workshop, sales in the test region are up in excess of 20%, with two stores achieving higher than 50% over last year. I highly recommend this seminar.”
Christopher M. Brooks, United Pet Supply, Inc.
“Systems, systems, systems. Life will be much better with the Friedman system. Compensation plans, Fair Share Doctrine, Accountability. The list goes on and on. I am thrilled to have this ‘retail bible.’ Priceless.”
Andrea Solomon-Eller, Furniture World East
“Like many spa retailers, I sometimes wondered whether I was running my store, or it was running me. Harry’s Camp showed me how to take control of my store and get my managers and salespeople doing their job properly, so that I don’t have to do it for them. Any spa retailer, large or small, will benefit from this ‘real life’ program. What’s more, they’ll be able to use this information right away and increase sales as a result of it.”
Don Chandler, The Spa Brokers, Inc.
“The Friedman Group has the simplest, most organized system for managing a store and increasing sales that we’ve ever found. We have them deliver a customized Management Camp just for our dealers several times a year.”
Ron Wolinski, La-Z-Boy, Inc.

Have an Upcoming Company Meeting, Conference or Event?

Bring this workshop in-house

General Workshop Information

The following information pertains to every Friedman Group workshop.

  • There will be complimentary beverage service – coffee, tea, water and sodas
  • Attendees are on their own for lunch, and restaurants are typically located in the hotel, along with other options within short walking distance
  • Each attendee receives a comprehensive Course Manual, filled with ready-to-use forms and reference materials
  • Personalized Certificate of Completion suitable for framing is provided for download after completing evaluation survey of course

100% Money-Back Guarantee

Our goal is to exceed your expectations. If you are not completely satisfied with any Friedman Group workshop, you will receive a 100% refund on the registration fee.

Location & Accommodations

The Friedman Group offers special room night savings at the hotels where our workshops are held. Be sure to mention that you’re attending The Friedman Group’s event when you register at the hotel to receive your discount.

Tax Deductible

All fees and related expenses are US tax deductible as an expense incurred in maintenance or improvement of professional skills. See Treasury Regulation 1.162.5, Coughlin vs. Commissioner 203 F2s 307.

Your Workshop Leaders

Every workshop leader has an extensive retail background, dynamic presentation skills, and most importantly, is a seasoned expert at implementing The Friedman Sales & Operations Management System for different sized retailers in a variety of retail industries.