Harry J. Friedman Retail Consultant, Trainer, Speaker & Author Harry J. Friedman, former owner of two successful retail chains, is an international retail authority, consultant, best selling author and the most heavily attended speaker on retail selling and operational management in the world today. In 1980, he founded The Friedman Group, which now maintains offices in 12 countries and is continuing to expand its reach internationally.

One of retail’s true thought leaders, Mr. Friedman continues to be at the forefront of change on the retail sales floor, traveling the world looking for and creating the latest retail sales and management processes. His passion, perspective and unique ability to quickly assess what’s right and wrong in retail, and then share that knowledge in a hard- hitting yet entertaining manner, is an inherent talent few possess.

Nearly one million retailers have used his groundbreaking high performance training techniques. To his credit are articles published more than 500 times in national trade magazines, his best selling books No Thanks, I'm Just Looking – now in its eleventh printing, and the Retailer’s Complete Book of Selling Games & Contests. His sales and management seminars have been attended by retailers representing well over 100,000 stores. At the pinnacle of all his training programs however, is Project Gold Star – a series of quarterly meetings that feature a collection of retail best practices and a blueprint for developing a truly sales-driven retail organization.

Recently added to his Gold Star Selling course – the most widely used retail selling system in the world, is an updated and engaging eLearning version of this program, that is part of the new Friedman Learning division of The Friedman Group.

Friedman Learning will soon have dozens of eLearning programs available and also offers retailers their own Private Training Portal where they can house their own content in addition to Friedman training. From product knowledge, policies, procedures and HR forms, to plan-o-grams, memos and almost any company communications, everything can reside in one place for instant delivery to stores via the Internet. Retailers can also have their own Custom Learning Center, branded with their company logo and colors, as a part of Friedman Learning.

Add it all up and you have one of the most prolific contributors to the success of retail stores in the world, and one of retail’s best friends.

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