Episode 14: Sales vs Operations It’s a constant battle. How does operations support sales and what’s more important sales or operations? The reality is, operations becomes somewhat of a cornerstone to sales.
Episode 13: Productivity Based Pay Retail is a choice business, you have a choice as a salesperson to learn as much about the products as you can, you have a choice to show up to work with a positive attitude, and you have a choice to engage with the customers as they walk in. You […]
Episode 12: District Manager or District Menace? This episode is about District Managers, or as Harry likes to refer to them sometimes, a District Menace. The truth is that very few understand what their true job really is. They’re not firefighters running around putting out fires, they’re partners, partners with the locations they manage. Their […]
Episode 11: Why You Are Always Hiring Hiring is often a reactive event based on immediate need, but it doesn’t need to be. Companies can start building their bench and plan for the known need of certain positions based on the historical turnover of that role. Harry gives some ideas and insights into being a […]
Episode 10: What Is The Manager’s Mission? A managers job should be very clear, but often companies promote key sales people into managerial roles without giving them the direction to grow their store or territory. Harry is going to define what the mission of a manager truly is and how they can achieve success in […]
Episode 9: Amazon and Retail, How Do We Compete? We all can appreciate how great Amazon is, but as a small retailer, can you compete? Big box retailers are closing down more stores now than ever but there are still some things that an independent retailer can do to stand up and maintain relevance in […]
Episode 8: Motivation, You are Either Feeding it or Killing it A motivational environment is one of the best things that a company can create to maximize their employees performance. A manager or any leader in a space has control over the environment they create, but often they don’t know how. How can someone create […]
Episode 3: Who Does An Employee Represent The Business Or The Customer? Some employees may have the best interest of the company in mind, while others have the best interest of the customer. But who do employees really represent? Harry dives into this topic with a viewpoint that may surprise you. *Disclaimer: This transcription […]
Episode 6: Are Your Job Roles Clearly Defined? A job description is an important tool in defining someones job, but that is where it stops. It only describes the “What” and in order for our teams to be successful, we need to share the “how” and the “why”. Going over these steps provides the clarity […]
Episode 5: What is a Natural Born Salesperson Are people just born with the raw talent required to become a salesperson? Or is it something that can be developed and trained? In this podcast Harry will deliver his definition of a Natural Born Salesperson and how they can stack up to a well trained salesperson […]
