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Robots Can Never Replace Great Retail Salespeople

I have read more and heard more about AI and robots in the last 3 months than I have in the last 3 years. As you can imagine, I subscribe to as many retail newsletters and groups as I can, scanning my email notifications every day to keep abreast of the latest happenings in retail. […]

Press Release

  Learning from the Retail Master Himself The Friedman Group Launches a New Podcast Series, “Retail Revisited”, with Founder Harry J. Friedman – Available now on iTunes and Google Play   FOR IMMEDIATE RELEASE: CONTACT: Justin Kurn The Friedman Group 760-271-3754 jkurn@thefriedmangroup.com Learning from the Retail Master Himself – The Friedman Group Launches a New […]

JC Penny Puts in Greeters, Another Dumb Idea.

In a recent article in the New York post, JC Penney announced they are implementing greeters as a test in the Northwest Region. And…? Why? Another completely misguided idea from the company that thought the switch to everyday low pricing was a good move. (See Strategic mistake that haunts JC Penny) We all assume that greeting […]

The Friedman Group 2.0

Welcome to The Friedman Group 2.0!  The launch of our new website and logo present a new face that more closely represents the company we are today after serving retailers over the last four decades.  Our commitment remains the same: to provide the best possible consulting and retail training available to retailers of all shapes and sizes […]