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Retail Customer Service on Trial
The Courtroom Drama that Examines Customer Service from Both Sides of the Sales Counter
In "The People vs. Acme Retail," a store owner, manager and salesperson take the stand against claims of "gross negligence in customer service," as six customers testify against them.
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This mock trial was videotaped in realistic courtroom fashion and contains familiar, sometimes hilarious, retail scenarios that everyone can identify with.
Watch your sales staff take sides and then rethink how they're treating their own customers, as they join the jury in seeking justice for all on the retail floor. Great for store meetings and informal training sessions.
Complete Program:
Includes your choice of a 45-minute video on VHS or DVD , 1 comprehensive leader's guide and full trial transcript ...……….....$95
Call for prices on extra workbooks for your entire staff.
Order Online
or Call Toll-Free 888-611-4304
Call for very special savings on the Complete Friedman Training Products Library
Prices and availability subject to change.
Shipping and handling charges are not included and will be calculated during checkout.
Shipping and handling charges will be higher for areas outside the continental U.S.
All training products listed on this site are available from The Friedman Group U.S. Please contact The Friedman Group in other countries directly for availability and pricing in areas outside of the continental U.S. and Canada.
The Friedman Group
Corporate Headquarters
Call: 888-611-4304 or 310-590-1248
Fax: 310-590-1555
E-mail:info@thefriedmangroup.com
Write: The Friedman Group
..........5721 Slauson Ave.
..........Suite 120
..........Culver City, CA 90230
..........USA
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