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Satisfying Difficult Customers
Techniques for Handling Difficult Selling Situations
Ever had a difficult customer? How you handle that person can either be frustrating or fruitful, and plays a large role in whether or not your customer leaves satisfied.
This fascinating program by Harry J. Friedman will reveal what many salespeople do to cause customers to be difficult and shows how to avoid these all-too-common mistakes.
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Learn techniques like the Iceberg Theory, to spot potentially volatile situations, and how to diffuse irritated customers with a simple three-word phrase and supportive body language that works like a charm. Instead of chalking up that missed sale to dealing with another tough customer, learn how to turn that adversary into one of your best customers.
Complete Program:
45-minute video on VHS or DVD, 5 participant's workbooks and 1 comprehensive leader's guide...........$149
Call for prices on extra workbooks for your entire staff.
Order Online
or Call Toll-Free 888-611-4304
Call for very special savings on the Complete Friedman Training Products Library
Prices and availability subject to change.
Shipping and handling charges are not included and will be calculated during checkout.
Shipping and handling charges will be higher for areas outside the continental U.S.
All training products listed on this site are available from The Friedman Group U.S. Please contact The Friedman Group in other countries directly for availability and pricing in areas outside of the continental U.S. and Canada.
The Friedman Group
Corporate Headquarters
Call: 888-611-4304 or 310-590-1248
Fax: 310-590-1555
E-mail:info@thefriedmangroup.com
Write: The Friedman Group
..........5759 Uplander Way
..........Culver City, CA 90230
..........USA
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