Products Talk To A Friedman Representative “No Thanks… I’m Just Looking!” The Gold Star Selling Course Retailer’s Book of Games & Contests Satisfying Difficult Customers Team Selling Retail Customer Service on Trial Retail Management Training Camp Multiple Store Supervision Camp Retail Policies Manual Retail Employee Development Course

The Friedman Group’s Retail Training Products Retail's Most Widely Used Sales & Management Training Tools A retailer once said, “Why should I train my staff? They’ll probably just leave anyhow.” A wiser retailer replied, “What if you don’t train them, and they stay?” Can you afford to have untrained or poorly trained salespeople serving your customers? The shopping experience they provide can send customers out the door screaming with delight, or just screaming. How well they treat your customers is usually dependent on how well they’ve been trained. Below are retail’s best-practice sales, service and management training products, created by Harry J. Friedman for developing a high-performing retail staff. He knows how to turn more shoppers into buyers. These retail training products are available as a complete training library or individual programs, and all come with a money-back guarantee. Sales & Customer Service "No Thanks, I'm Just Looking!"—Retail’s best selling book Gold Star Selling Course-NEW!—The world’s #1 retail sales training course, recently updated and now on DVD; complete training program with manuals and reference guides Retailer's Complete Book of Selling Games & Contests—Over 100 on-the-floor selling games and contests; manual & game boards Retail Productivity Series Satisfying Difficult Customers—Techniques for handling difficult selling situations; video-based training program Team Selling—Working together to close more sales; video-based training program Retail Customer Service on Trial—A courtroom drama examining customer service from both sides of the sales counter; video and trial transcript Store Management Seminar Live Recordings Retail Management Training Camp—How to manage, motivate and train your retail staff to produce more sales; audio program and course manual Multiple Store Supervision Camp—How to effectively manage multiple stores and increase productivity; audio program and course manual Store Operations Retail Policies Manual—Create your own easy-to-customize store policies manual; comprehensive manual and CD Retail Employee Development Course—How to find, hire and hold on to great retail employees; comprehensive course manual Order Online or Call Toll-Free 888-611-4304 Call for very special savings on the Complete Friedman Training Products Library Prices and availability subject to change. Shipping and handling charges are not included and will be calculated during checkout. Shipping and handling charges will be higher for areas outside the continental U.S. All training products listed on this site are available from The Friedman Group U.S. Please contact The Friedman Group in other countries directly for availability and pricing in areas outside of the continental U.S. and Canada. The Friedman Group Corporate Headquarters Call: 888-611-4304 or 310-590-1248 Fax: 310-590-1555 E-mail:info@thefriedmangroup.com Write: The Friedman Group ..........5721 Slauson Ave. ..........Suite 120 ..........Culver City, CA 90230 ..........USA Back To Top