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The Friedman Group's Sales & Operations Methodology
To ensure change and add real value to an organization The Friedman Sales & Operations Management System uses a proven strategic methodology that includes:
- Step-by-step selling process. Each step in the sales process is critical and can be individually analyzed for improvements.
- Individual and store performance metrics. Real change happens when individuals can see how a change in behavior leads directly to their metrics and sales volume, and ultimately to a change in their earnings.
- Coaching strategies and store management techniques. Salespeople can achieve Gold Star performance status when they can practice, and measure the techniques and strategies that will get them there.
- Aggressive goal-setting techniques. Unless salespeople are supported and challenged, they cannot achieve more. Goal achievement is celebrated, but the bar is continuously raised.
- Development of a store culture that expects continuous change and improvement. Employees and management must feel responsible and drive efforts for continuous improvement. The retail environment is in constant flux. No store can thrive unless it is ready to focus on creating daily improvements. This is the difference between thriving and just surviving.
- Proprietary learning methodology called Self-Track. This self-paced learning methodology ensures that techniques learned can be applied correctly on the selling floor without substantial time commitments from coaches or instructors.
- Comprehensive product knowledge and training strategies. When salespeople prove to be the experts customers expect and deserve, they enhance the shopping experience by providing key benefits and creative solutions that suit individual lifestyle needs.
- Loyalty-building methodologies. In today's competitive retail marketplace, satisfying customers is no longer sufficient to guarantee success and sustain growth. Performance must exceed expectations with individualized service that extends beyond the in-store shopping experience and cultivates lasting personal relationships.
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